Identifix is a leading online resource for automotive repair professionals, providing access to a vast database of diagnostic and repair information. But what exactly does Identifix offer and why do mechanics swear by it? This article explores the benefits of Identifix as told by real-world users who have experienced its impact firsthand. From increasing profitability to improving customer satisfaction, discover why Identifix is a vital tool for any successful auto repair shop.
Identifix: A Game Changer for Shop Owners and Technicians
Shop owners and technicians across North America rely on Identifix to tackle complex automotive issues and streamline their repair processes. Identifix provides a wealth of information, including:
- Direct-Hit: This feature helps technicians quickly diagnose and repair unusual problems, saving valuable time and increasing efficiency.
- OEM Direct: Access to original equipment manufacturer (OEM) data provides detailed insights into vehicle systems, making complex repairs more manageable. This includes component locators with factory images, tear-down procedures, and comprehensive wiring diagrams.
- Hotline Archives: Asearchable database of previously solved problems and expert advice offers solutions to common and uncommon vehicle issues.
- Factory Scheduled Maintenance Reports: These reports empower technicians to proactively address maintenance needs and improve customer communication.
Real-World Results: How Identifix Impacts the Bottom Line
The benefits of Identifix extend beyond simply fixing cars; it directly contributes to a shop’s profitability and success. Mike Schiller of Golden Nugget Automotive in Nevada credits Identifix Direct-Hit with a 20% monthly increase in his bottom line. He explains that Identifix helps his technicians “cut to the chase” and fix problems correctly the first time, leading to increased efficiency and customer satisfaction.
For Beverly Tire & Auto in Ontario, Identifix has boosted preventative maintenance sales and enhanced technician proficiency in challenging repair scenarios. Owner Mike Matesic emphasizes that having access to Identifix’s information allows his technicians to work more efficiently and provide exceptional customer service.
The comprehensive OEM data offered by Identifix is a major advantage for LAD’s Auto in Alberta. David Dansereau, the owner, highlights the ease of accessing diagnostic and repair information within Identifix’s Hotline Archives, contrasting it with the cumbersome nature of other online resources.
Glenn Mitchell of Sav-Mor Auto Clinic in Utah echoes this sentiment, stating that Identifix allows his team to tackle repairs they would have previously turned away. The readily available OEM information enables them to complete a wider range of services.
Keith Noel of Noel Automotive in Iowa praises the depth and accessibility of the OEM information, particularly the component locator with factory images, tear-down procedures, and wiring diagrams. This detailed information allows him to stay ahead of the curve with ever-evolving vehicle technology.
Finally, Josie Switzer of AutoTrust Service Corp. in Alberta emphasizes the importance of accurate and up-to-date tools for customer service. She considers Identifix an essential resource for her entire team, not just technicians, as it provides valuable information for educating customers.
Conclusion: Identifix – The Essential Tool for Modern Auto Repair
Identifix is more than just an information database; it’s a vital tool that empowers automotive repair professionals to succeed in today’s complex industry. By providing comprehensive and accurate diagnostic and repair information, Identifix helps shops improve efficiency, increase profitability, and enhance customer satisfaction. The testimonials from satisfied users clearly demonstrate the significant positive impact Identifix can have on any auto repair business.
