The SOS emergency call system in your Range Rover is a critical safety feature. When it malfunctions, displaying a “limited functionality” message, it can be a cause for concern. This article details one Range Rover Evoque owner’s experience with this issue, highlighting the complexities of diagnosis and repair under warranty.
From Dealer to Dealer: A Journey to Diagnosis
The journey began with a two-week wait for an appointment at Bristol Street Motors (BSM), the dealership where the Evoque was purchased with a third-party warranty from Motor Assured. BSM, a Skoda dealer, immediately contacted Gordon Lamb Land Rover in Chesterfield, acknowledging the SOS system issue as a common fault. Surprisingly, the owner was instructed to take the vehicle to Gordon Lamb themselves, despite the warranty being with BSM.
Upon arrival at Gordon Lamb, the customer service was impeccable. A personalized greeting, complimentary coffee, and a comfortable waiting area set a positive tone. A brand new Range Rover Velar was provided as a courtesy car, adding to the positive initial experience.
However, the diagnostic process proved challenging. While routine issues like corroded brake discs and slightly high oil levels were readily identified, the intermittent SOS system fault proved elusive. No fault codes were stored, and the warning light, persistently on for a month prior, was off upon inspection.
Unexpected Issues and Warranty Coverage
Adding to the complexity, a significant engine rattle was diagnosed as a failing timing chain, requiring immediate attention and carrying a hefty £2,700 repair cost. The owner contested this, citing a previous inspection by Land Rover Assist that found no issues. Only then did the service advisor realize the vehicle was covered by an extended warranty.
Fortunately, the timing chain repair was authorized under the Motor Assured warranty, a product of BSM, which is part of the Vertu Motor Group, the same group that owns Gordon Lamb Land Rover. This connection likely explains why the vehicle was directed to Gordon Lamb in the first place. The repair was approved, and the courtesy car extended for two weeks to allow for thorough testing after the complex engine work. This provided an opportunity for the technicians to monitor the SOS system for any recurring issues.
The Importance of a Reliable SOS System
This experience underscores the importance of a functioning SOS system and the potential challenges in diagnosing intermittent faults. While the outcome was positive, thanks to warranty coverage, the process highlighted the complexities of dealing with multiple dealerships and warranty providers. It also reinforces the need for thorough documentation and communication when dealing with vehicle repairs. The owner’s persistence and the eventual utilization of the warranty ensured a safe and reliable vehicle, highlighting the value of purchasing an extended warranty.
