John Deere now offers Customer Service ADVISOR™, a powerful service tool, directly to customers and independent repair shops in the U.S. via JohnDeereStore.com. This subscription-based digital database provides access to critical Operator, Diagnostic, and Technical manuals for various John Deere products.
This Serviceadvisor Deere offering closely mirrors the Service ADVISOR™ utilized by John Deere dealerships and technicians. Key differences include the exclusion of software updates, remote capabilities, and access to DTAC (Deere Technical Assistance Center) solutions. This empowers equipment owners to perform more complex maintenance tasks independently.
According to Denver Caldwell, Director Aftermarket & Customer Support at John Deere, the move acknowledges the growing trend of customers leveraging available resources to maintain their own equipment. “Customer Service ADVISOR unlocks deeper system levels insights to allow users with the expertise and desire to tackle more advanced repairs themselves.”
Initially launched in 2011 for John Deere Construction & Forestry dealerships and expanded to other divisions in 2017, Customer Service ADVISOR is now readily accessible. JohnDeereStore.com offers both online web-only and downloadable application subscriptions to cater to diverse customer needs. Dealerships will continue to offer the tool and remain a valuable resource for repairs.
ServiceAdvisor Deere: Subscription Options and Capabilities
John Deere offers two primary Customer Service ADVISOR™ subscription options: web-only and downloaded application. Both provide access to essential manuals but differ in functionality.
Web-Only Subscription:
- Access Operator, Diagnostic, and Technical manuals digitally through a laptop or mobile device with Wi-Fi or cellular connection. This serviceadvisor deere option provides convenient access to information anytime, anywhere.
Downloaded Application Subscription:
- Access Operator, Diagnostic, and Technical manuals digitally via a laptop with or without a Wi-Fi or cellular connection. This serviceadvisor deere option allows offline access, ideal for remote locations.
- Connect to machines equipped with an Electronic Data Link (EDL) using a compatible laptop.
- Perform essential functions like clearing and refreshing diagnostic codes.
- Take diagnostic readings to pinpoint issues.
- Execute limited calibrations to maintain equipment performance.
ServiceAdvisor Deere: Empowering Informed Maintenance
While leveraging the full potential of Customer Service ADVISOR™ may require dealer training, the tool provides invaluable insights. Customers gain the flexibility to perform advanced repairs on their schedule, fostering a deeper understanding of their equipment.
John Deere continues to enhance Customer Service ADVISOR™. Recent updates include a mobile device interface and the ability to download secure software updates directly to compatible equipment with 4G MTG connections (available on select models). This reinforces Deere’s commitment to customer uptime and the right to repair.
By offering serviceadvisor deere directly to customers, John Deere empowers them with the knowledge and tools necessary for efficient and timely equipment maintenance. This strengthens the relationship between owner and machine, ultimately leading to increased productivity and reduced downtime.
