When replacing your N14 Celect Plus Injectors, understanding the core return policy is crucial for receiving full credit. This guide outlines the requirements and procedures for returning your old injectors and ensuring you get your money back.
Core Return Requirements for Full Credit
To qualify for full core credit on your N14 Celect Plus injectors, adhere to the following guidelines:
- Return Within 90 Days: Cores must be returned within 90 days of receiving your new injectors. This 90-day window is essential for eligibility.
- “Off the Engine” Condition: The returned core should be in the same condition as when it was removed from the engine. Avoid any disassembly or alterations.
- Acceptable Condition: The core must meet specific acceptance criteria. Damage incurred during shipping back to the supplier is the customer’s responsibility. Proper packaging is vital.
Partial Core Credit Scenarios
In certain cases, you may receive only half of the core charge credit. This typically occurs when:
- Minor Damage: The injector housing or camshaft has slight damage.
- Missing Components: Essential parts, such as the Fuel Control Actuator (FCA), are missing.
Circumstances Resulting in No Core Credit
Several situations will result in no core credit being issued:
- Seized or Cracked: A seized core or an injector with a cracked hydraulic head is unacceptable.
- Extensive Damage: Significant damage from factors like excessive bio-diesel use or rust will disqualify the core.
- Fire Damage: Cores damaged by fire are not eligible for credit.
- Late Return: Returns received after the 90-day period will not be credited.
Core Return Packaging and Shipping Procedures
Follow these steps for proper core return:
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Remove Fittings: Ensure all fittings are removed from your old injectors before returning.
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Drain Fluids: Completely drain all fuel and oil from the unit.
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Secure Packaging: Package the cores carefully to prevent fuel and oil leakage during transit. Leaking packages may be refused by shipping carriers.
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Reuse Original Packaging: If possible, reuse the original boxes and packaging materials for optimal protection during shipping. These are often designed specifically for shipping injectors.
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Clear Labeling: Clearly label the box with “Core Return” and prominently display the Return Authorization (RA) number.
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Include Documentation: Enclose a copy of the original invoice and the RA form inside the box.
Important Reminders
Retain your RA number, invoice number, and tracking information until you receive your core credit. These numbers are essential for tracking your return and ensuring proper credit. Contact customer service if you have any questions or require assistance with the core return process. Remember, shipping costs for core returns are typically the customer’s responsibility.
