Metro, a vital public transportation system, strives to provide accessible and convenient services for all riders. This guide clarifies Metro’s policies, focusing on accommodations for individuals with disabilities and the use of mobility devices. Understanding these guidelines ensures a smooth and informed travel experience.
Understanding Metro’s Reasonable Modification Policy
Metro’s commitment to inclusivity is reflected in its Reasonable Modification Policy. This policy allows for adjustments to existing rules to accommodate the needs of individuals with disabilities, ensuring full access to Metro services. Requests for modifications should be submitted in advance to the Manager of Accessibility via email at [email protected], phone (213.922.6919), or mail (One Gateway Plaza, MS 99-19-2, Los Angeles, CA, 90012).
However, certain limitations apply. Modifications will not be granted if they fundamentally alter the service, pose a safety risk, create an undue financial burden, or are unnecessary for full service utilization. For questions or complaints regarding this policy, contact Metro Customer Relations at 1.800.464.2111 or [email protected]. Detailed information and a request form are available in the Reasonable Modification FAQs.
Defining Wheelchairs and Mobility Devices
Metro accommodates various mobility devices designed for individuals with disabilities. The Americans with Disabilities Act (ADA) defines a wheelchair as a three-or-more wheeled device used indoors by individuals with mobility impairments, regardless of manual or powered operation. Scooters are also classified as wheelchairs.
Metro transports any wheelchair fitting safely on the bus ramp and securement area without obstructing aisles or doorways. While scooter users are encouraged to transfer to a seat due to their higher center of gravity, Metro accommodates various mobility devices, including:
- Manual and sport wheelchairs
- 4 and 6-wheel power wheelchairs
- 3 and 4-wheel power scooters
- Pediatric wheelchairs and strollers
Wheelchair securement is mandatory on buses for safety and is performed by trained bus operators. Securement is not available on rail cars. Other accepted mobility aids include walkers (folding and non-folding), rolling walkers, canes, crutches, leg braces, and Segways. Users of walkers must not remain seated in them while on board.
Items Not Considered Mobility Devices
Certain items are prohibited as they do not qualify as mobility aids. This includes shopping carts, non-folding strollers, wheeled baskets, and bicycles. Large items must not obstruct aisles, doorways, or seating areas. Folding carts must be folded and controlled by the owner.
While some individuals use shopping carts for mobility, Metro does not endorse this practice due to safety concerns. Purpose-built mobility devices undergo rigorous design and manufacturing processes, often prescribed by medical professionals, ensuring safety and reliability.
Traveling with Mobility Aids and Service Animals
Folding mobility aids must be folded and secured without causing obstruction. Newer Metro buses feature designated areas for these devices. Non-folding walkers can be secured in wheelchair areas, with the user seated nearby. Operators assist in finding seating if needed.
Service animals are welcomed on Metro. They are trained to assist individuals with disabilities and perform specific tasks. Unlike pets or emotional support animals, service animals are not required to be in carriers. However, they must be under the handler’s control. Pets and emotional support animals are allowed in enclosed carriers that do not block aisles, doorways, or seating.
Access Services and Travel Training
Metro offers Access Services for eligible individuals with disabilities. Eligibility can be determined by scheduling an evaluation online. Travel training is also available for those needing assistance navigating bus and rail routes within Los Angeles County. Applications and further information can be found on the Access Services website. Contact an Access Services contractor at 1-888-667-7003 or [email protected] for more details.
Conclusion
Metro’s comprehensive policies aim to create an inclusive and accessible transportation system. By understanding the guidelines regarding reasonable modifications, mobility devices, and service animals, riders can contribute to a safe and comfortable environment for everyone. Utilizing available resources, such as Access Services and Travel Training, ensures a seamless travel experience for all.
