The privacy of your personal information is a priority for Daimler Truck Australia Pacific Pty Ltd (DTAP). This comprehensive guide breaks down DTAP’s Privacy Policy, specifically focusing on how it might relate to your interactions with the Merc Actros truck and their services.
Key Information Collected by DTAP
DTAP collects information necessary for its operations, including data related to Merc Actros transactions. This can include:
- Personal Details: Name, gender, age, contact information, address, driver’s license details.
- Financial Information: Bank details, credit card information, financial history relevant to purchasing a Merc Actros.
- Vehicle Information: Details about your current and past vehicles, potentially including your Merc Actros. This might encompass service history, repairs, and parts purchased.
- Digital Interactions: Website tracking data (cookies), location data from vehicle tracking technology in vehicles like the Merc Actros, and voice recordings from customer service calls.
- Publicly Available Information: Data from public sources, including social media, that may be combined with information you provide directly. This could involve discussions about the Merc Actros in online forums.
How DTAP Collects Information
DTAP gathers information through various channels, including:
- Direct Interactions: Contacting DTAP, visiting dealerships to inquire about or purchase a Merc Actros, attending events, or using their services.
- Third-Party Sources: Roadside assistance providers, authorized dealers, other Daimler Truck Group companies, and government bodies.
- Digital Channels: DTAP websites, apps (including telematics services potentially used in the Merc Actros), and social media platforms.
How DTAP Uses Your Information
Your data is used to provide products and services, including those related to the Merc Actros, and to comply with legal requirements. Specific uses include:
- Sales and Service: Processing Merc Actros purchases, repairs, and loaning vehicles.
- Customer Support: Responding to inquiries, providing assistance related to your Merc Actros.
- Marketing: Communicating about special offers, events, and promotions potentially involving the Merc Actros.
- Product Development: Conducting market research and analyzing customer feedback to improve vehicles like the Merc Actros.
Data Security and Your Rights
DTAP implements security measures to protect your information, but acknowledges that no data transmission over the internet is entirely secure. You have the right to:
- Access Your Information: Request access to the information DTAP holds about you.
- Correct Your Information: Request corrections to inaccurate or incomplete data.
- Opt-Out of Marketing: Choose not to receive direct marketing communications.
- Complain: Lodge a complaint if you believe DTAP has breached privacy regulations.
Contacting DTAP Regarding Privacy
For privacy-related inquiries or complaints, contact DTAP:
- Phone: 1800 033 557
- Email: [email protected]
This overview summarizes key aspects of DTAP’s Privacy Policy. Consult their full policy document for detailed information. Remember, independent dealerships may have separate privacy policies.
