GM and Bosch have identified counterfeit MDI and MDI 2 diagnostic tools being sold online. These fake tools often look identical to genuine products, mimicking everything from the casing and cables to logos and serial numbers. However, internal components are often substandard, leading to malfunctions, rapid failure, or slow performance. Some counterfeit MDI 2 tools even utilize MDI 1 internal boards, rendering them incompatible with newer GM vehicles.
Furthermore, these counterfeit devices may contain malware that can compromise your PC, potentially leading to a permanent ID lock. This situation necessitates creating a new ID with your Partner Security Coordinator and might require a complete PC operating system reinstall with the help of your local IT support.
A key indicator of a counterfeit tool is a significantly lower price compared to authorized retailers like Bosch Diagnostics. Authentic scan tools like the MDI 2 represent a substantial investment, and purchasing from approved channels ensures genuine products, comprehensive tech support, and valid warranty coverage. To purchase a genuine MDI 2, contact Bosch directly at: [email protected].
Beginning September 12, 2024, GM will block counterfeit devices from accessing GM service applications. Using a counterfeit tool will result in ID lockout, preventing access to GM service applications and potentially impacting warranty claims. If you encounter login issues with Techline Connect, contact TCSC at 800-828-6860 for ID reset assistance.
