Navigating the shipping and delivery process is a crucial part of any purchase, and at carscannertool.store, we aim to make it as transparent and efficient as possible. As your trusted source for automotive repair tools, including specialized equipment like Car Door Spring Removal Tools, understanding our shipping policies ensures a smooth experience from order placement to delivery.
Freight and Shipping Information
All shipments are processed as Freight on Board (FOB) Greensboro, NC. This means that once your order leaves our warehouse, it becomes your property, and you are responsible for it during transit. We partner with reputable carriers, including common freight companies, FedEx Ground, UPS, and independent haulers, to deliver your tools safely and reliably. We leverage our strong relationships with these carriers to negotiate the most competitive freight rates, and we pass these savings directly on to you, our valued customers.
While we provide estimated shipping rates at the time of your order quote, please remember that these are estimates. Freight charges can fluctuate based on several factors at the time of booking. While we strive to honor the quoted shipping price, in some instances, especially with flatbed shipments, adjustments may be necessary. Should there be a change in freight costs, we will contact you to discuss and a separate invoice will be issued for any additional shipping charges. We believe in transparency and will always keep you informed of any changes.
For customers who prefer to arrange their own shipping, you are welcome to pick up your order directly from our Greensboro warehouse. Please contact us in advance at 800-451-2425 to coordinate a pickup time and ensure you have the appropriate vehicle for your order. We can advise on the necessary truck size to safely and efficiently transport your tools.
- Most in-stock items, including car door spring removal tools and other popular items, are typically shipped within two business days. Please note that specific production items may have longer lead times, as detailed below.
- carscannertool.store, a website of Standard Tools and Equipment Co. (Tools USA), is not responsible for any liabilities arising from inventory unavailability or shipping delays.
- All products are shipped FOB from our warehouses.
- Ownership of goods transfers to the customer once the product departs our dock.
Shipping Timeframes for Specific Products:
- Paint Booths: Please allow 5-10 business days for the construction and shipment of most paint booth models.
- Air Makeup Units: Production typically takes 5-15 business days. As these units are custom-built and rigorously tested to meet your specific requirements, production commences upon receipt of payment and agreed-upon terms.
If an item is temporarily out of stock or on backorder, rest assured we will ship it to you as soon as it becomes available. For backorder inquiries, please contact our sales team at 800-451-2425 for an estimated time of arrival.
Items advertised with Free Shipping are applicable only to shipments within the contiguous United States, excluding Alaska, Hawaii, Canada, and Mexico. For specific freight quotes or for shipments outside of the contiguous US, please call us at 800-451-2425.
Delivery and Unloading Procedures
Delivery Address Considerations: It is essential to inform Standard Tools and Equipment (STE, Tools USA) if your delivery address is residential or classified as a limited access location prior to shipment. Freight carriers often have restrictions on residential deliveries and may require you to pick up your shipment at a designated freight terminal. Providing accurate delivery information upfront helps prevent delays and ensures smooth delivery of your car door spring removal tool or other equipment.
Storage Fees: We understand that sometimes you may need to schedule your order for delivery at a later date. STE can accommodate this request, provided that the desired delivery date is clearly noted on your signed order documents at the time of purchase. Upon completion of your order, we expect timely delivery acceptance. If your completed order cannot be shipped, storage fees of $125 per day will be applied starting on the 5th day of storage. If no specific delivery date is provided or special delivery requests are made, we will ship your order as soon as payment is received and the order is fulfilled.
Unloading Responsibilities and Requirements: Please be aware that the customer is responsible for unloading the shipment from the carrier’s truck. Depending on the size and weight of your order, this may necessitate the use of a forklift and/or lift gate service. Our customer care team is available to advise you on the necessary equipment for unloading and to provide the approximate weight of your shipment prior to dispatch.
It is crucial that you have the appropriate equipment available at the time of delivery to safely unload your equipment. Paint booths, for example, are shipped in large, heavy wooden crates that cannot be unloaded using a liftgate. A forklift with long forks or fork extensions is mandatory for offloading paint booth crates. Using short forklift forks can lead to damage during unloading. Failure to have the proper unloading equipment may result in additional fees from the freight carrier.
As an alternative, you can opt to have your order delivered to the freight terminal for customer pickup using an approved trailer. This option can be advantageous if you prefer to open the crate at the terminal and unload the contents piece by piece.
Shipment Tracking: While STE will provide you with an estimated delivery timeframe and tracking information, we are unable to guarantee specific delivery times or schedule delivery appointments. For delivery scheduling or to check the status of your shipment, please contact the freight carrier directly using the tracking information provided.
Liability for Damages During Unloading: Any charges or damages incurred during the unloading process from the carrier’s truck are the sole responsibility of the customer. Depending on your specific circumstances, shipping to a freight terminal for assisted loading onto your trailer or truck by freight company personnel may be a beneficial option to minimize risks.
Inspection and Damage Claims: Upon receipt of your shipment, it is imperative to inspect it immediately. For your protection, any external damage must be clearly noted on the Bill of Lading at the time of delivery to be eligible for a claim against the freight carrier. For concealed damages, you must report them to the freight company within three days of delivery. Filing damage claims against the freight company is the customer’s responsibility.
Reporting Shortages/Missing Parts: For paint booth orders, any shortages or missing parts must be reported to Tools USA customer service within 30 days of delivery. This ensures timely resolution and customer satisfaction.
Customer Warehouse Pickup Requirements
Customers are welcome to pick up their orders directly from the STE warehouse located in Greensboro, NC. However, it is essential to call us at 800-451-2425 prior to your planned arrival to confirm that your order is in stock and prepared for pickup. Warehouse pickups are available Monday through Friday, from 8:30 AM to 4:00 PM.
When picking up your order, please ensure you bring a suitable trailer equipped with straps for securement. We cannot load equipment onto cars, trucks, or SUVs. The equipment must be safely and securely transported on a trailer with appropriate weight limitations. Contact us beforehand, and we can advise you on the correct trailer and vehicle requirements for your specific order. STE reserves the right to refuse loading equipment onto unsuitable trailers. Once equipment is secured to your trailer, STE is not liable for any damage to your vehicle or the equipment during transport.
For more comprehensive information, please review our complete Shipping & Return Policy.
