The Usaa Car Buying Tool was a popular resource for many, but in 2022, USAA discontinued this service, leaving members in search of reliable alternatives. This change, initially announced in 2020, ended the well-regarded program and the partnership with TrueCar. If you’re looking for the best options now that the USAA car buying tool is no longer available, we’ve evaluated three leading car buying services for 2024.
#1 CarEdge
CarEdge has built a strong reputation for consumer-focused car buying assistance, designed to simplify the often complex process of purchasing a new vehicle. Many users have praised CarEdge Concierge as a remarkably easy way to buy a car in today’s market.
Pros:
- A dedicated Concierge listens to your specific needs, helps you identify the ideal vehicle, and expertly negotiates prices on your behalf.
- Customers typically achieve an average savings of $3,000 through CarEdge’s negotiation expertise.
- Home delivery options are available for added convenience.
- Boasts excellent customer satisfaction with 5-star Google reviews.
- Operates independently from car dealerships and automotive manufacturers, ensuring unbiased service.
Cons:
- The concierge service fee is $999, and shipping costs are additional and vary depending on distance.
- Service for rare, limited production vehicles is not currently offered.
- Service is not yet available in Alaska or Hawaii.
Explore CarEdge Concierge’s car buying service in detail
#2 Navy Federal Car Buying Service
For members of the Navy Federal Credit Union, a TrueCar-powered online car buying service is accessible, providing upfront pricing. This service can be a valuable tool for veterans, active service members, and their families. However, unlike a personalized concierge, the Navy Federal car buying service is less hands-on and offers limited negotiation support.
Pros:
- Offered as a free benefit of Navy Federal Credit Union membership, which is open to those with connections to the armed forces.
- Provides a user-friendly online car search platform with transparent upfront pricing.
Cons:
- Inventory is limited to TrueCar Certified Dealers, potentially restricting choices.
- Lacks a personal Concierge or dedicated customer advocate to guide you through the process.
- Dealership visits are typically required to finalize the purchase.
Learn more about the Navy Federal Car Buying Service program, and compare Navy Federal to CarEdge to see which best fits your needs.
#3 Costco Auto Program
The Costco Auto Program grants Costco members access to a network of pre-selected dealerships, although these dealers do pay Costco to participate in the program. While this can offer some advantages, some users report experiencing typical dealership pressures.
Pros:
- Included as a perk of Costco membership.
- Features a network of pre-approved dealerships.
- Offers assistance with trade-in vehicles.
Cons:
- Buyers are still expected to negotiate pricing directly at the dealership.
- Does not provide a personal Concierge or customer advocate to assist with the buying process.
- Costco receives payments from participating dealerships, which may influence dealer behavior.
Discover more about the Costco Auto Program and see a detailed comparison between Costco and CarEdge to help you decide.
Finding the Right Car Buying Service for You
When exploring alternatives to the USAA car buying tool, each of these services presents distinct advantages. For car buyers prioritizing personalized, expert assistance and a pro-consumer approach, CarEdge stands out with its concierge service. Veterans and military members may find the Navy Federal car buying service a convenient option. Costco members might consider the Costco Auto Program, but should be aware of its limitations in terms of negotiation support. Ultimately, despite the discontinuation of the USAA car buying tool, there are still excellent services available to help you navigate the car buying process effectively.
